Every good company wants to engage customers and build strong relationships. Customer service is critical because it is the process of ensuring customer satisfaction with a product or service. Famous customer service quotes will not only motivate your team, but also give you thoughts and ideas about being the best you can be and keeping your customers loyal and happy.
If you’re searching for popular quotation that perfectly capture what you’d like to say or just want to feel inspired yourself, browse through an amazing collection of entrepreneur quotes, powerful business quotes, and quotes about teamwork.
Famous Customer Service Quotes
Life is for service. Fred Rogers
We are what we repeatedly do. Excellence, then, is not an act, but a habit. Aristotle
To earn the respect and eventually love of your customers, you first have to respect those customers. That is why Golden Rule behavior is embraced by most of the winning companies. Colleen Barrett, Southwest Airlines President Emerita
Every day we’re saying, How can we keep this customer happy? How can we get ahead in innovation by doing this? because if we don’t, somebody else will Bill Gates
Strive not to be a success, but rather to be of value. Albert Einstein
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it. Peter Drucker
To keep a customer demands as much skill as to win one. American Proverb
If you cannot do great things, do small things in a great way. Napoleon Hill
To give without any reward, or any notice, has a special quality of its own. Anne Morrow Lindberg, Author and Aviator
When you help others feel important, you help yourself feel important too. David J. Schwartz
There is a spiritual aspect to our lives when we give, we receive when a business does something good for somebody, that somebody feels good about them! Ben Cohen, Co Founder Ben & Jerry’s
Happiness is a by-product of an effort to make someone else happy. Gretta Palmer
Successful people are always looking for opportunities to help others. Unsuccessful people are always asking, What’s in it for me? Brian Tracy, Author and Motivational Speaker
Biggest question: Isn’t it really ‘customer helping’ rather than customer service? And wouldn’t you deliver better service if you thought of it that way? Jeffrey Gitomer
When you help others feel important, you help yourself feel important too. David J. Schwartz, Author and Motivational Speaker
One of the deep secrets of life is that all that is really worth the doing is what we do for others. Lewis Carroll
Don’t dwell on what went wrong. Instead, focus on what to do next. Spend your energies on moving forward toward finding the answer. Denis Waitley, Author and Motivational Speaker
The only certain means of success is to render more and better service than is expected of you, no matter what your task may be. Og Mandino
To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity. Don Alden Adams, President Watch Tower Bible and Tract Society of Pennsylvania
You are allowed to do this, don’t worry about the rules, don’t worry about getting into trouble, your job is to take care of the customer, your job is to make that person leave happy. And you have all kinds of leeway to do that. John Pepper
Men are rich only as they give. He who gives great service gets great rewards. Elbert Hubbard, Artist and Writer
You can have everything in life you want if you will just help enough other people get what they want. Zig Ziglar
I like to listen. I have learned a great deal from listening carefully. Most people never listen. Ernest Hemingway, Author and Journalist
A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well. Jeff Bezos
To listen closely and reply well is the highest perfection we are able to attain in the art of conversation. François de La Rochefoucauld, Essayist
The goal as a company is to have customer service that is not just the best but legendary. Sam Walton
What do we live for if not to make life less difficult for each other? George Eliot, Novelist
Satisfaction is a rating. Loyalty is a brand. Shep Hyken
Sometimes one can become lost in a big company and lose sight of how what one does truly helps or impacts the end customer. If you are one of those, think of a fire brigade, a line of people passing buckets of water from one to the other from a source of water to the site of the fire. An individual in the brigade may not be able to see the end result, i.eThe water being thrown on the fire to put it out, but the contribution of the individual is indispensable to the final outcome. Grant Bright, Former Project Lead IBM
You’ll never have a product or price advantage again. They can be too easily duplicated. But a strong customer service culture cannot be copied. Jerry Fritz
Happiness is a by-product of an effort to make someone else happy. Gretta Palmer, Author and Editor
If you are not taking care of your customer, your competitor will. Bob Hooey
The world is moved not only by the mighty shoves of the heroes, but also by the aggregate of the tiny pushes of each honest worker. Helen Keller, Author and Political Activist
Your brand is what your business does, what you stand for, and how you approach your work. Your reputation is what people remember and share about you. Ted Rubin
Most people spend more time and energy going around problems than in trying to solve them. Henry Ford, Founder Ford Motor Company
If you don’t care, your customer never will. Marlene Blaszczyk
Two important things are to have a genuine interest in people and to be kind to them. Kindness, I’ve discovered, is everything. Isaac Bashevis Singer, Author
Customer service represents the heart of a brand in the hearts of its customers. Kate Nasser
Courteous treatment will make a customer a walking advertisement. James Cash Penney, Founder J.C. Penney Stores
Customers who are merely satisfied remain your customers only as long as everything goes their way. Chip Bell
We see our customers as invited guests to a party, and we are the hosts. It’s our job to make the customer experience a little bit better. Jeff Bezos, Founder Amazon
Being on par in terms of price and quality only gets you into the game. Service wins the game. Tony Alessandra
Biggest question: Isn’t it really ‘customer helping’ rather than customer service? And wouldn’t you deliver better service if you thought of it that way? Jeffrey Gitomer, Author and Professional Speaker
Any company designed for success in the 20th century is doomed to failure in the 21st. David S. Rose
You don’t earn loyalty in a day. You earn loyalty day by day. Jeffrey Gitomer, Author and Professional Speaker
The purpose of a business is to get and keep a customer. Theodore Levitt
If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune. Jim Rohn, Author and Motivational Speaker
Customer experience is the next competitive battleground. It’s where business is going to be won or lost. Tom Knighton
If you just communicate, you can get by. But if you communicate skillfully, you can work miracles. Jim Rohn, Author and Motivational Speaker
In a world where products and services are becoming more and more commoditized, customer experience is the only true differentiator. Annette Franz
The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first. Kerry Stokes, Chairman of the Seven Network
We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better. Jeff Bezos
Face the simple fact before it comes involved. Solve the small problem before it becomes big. Lao Tzu, Philosopher
It is not your customer’s job to remember you. It is your obligation and responsibility to make sure they don’t have a chance to forget you. Patricia Fripp
Our greatest asset is the customer! Treat each customer as if they are the only one! Laurice Leitao, Customer Service Professional SeraCare Life Sciences
Here is the simple but powerful rule: always give people more than they expect to get. Nelson Boswell
Your ability to communicate is an important tool in your pursuit of your goals, whether it is with your family, your co workers or your clients and customers. Les Brown, Author and Motivational Speaker
One of the deep secrets of life is that all that is really worth doing is what we do for others. Lewis Carroll, Writer and Mathematician
Our attitude towards others determines their attitude towards us. Earl Nightingale
Words of comfort, skillfully administered, are the oldest therapy known to man. Louis Nizer, Lawyer
How you think about your customer influences how you respond to them. Marilyn Suttle
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so. Mahatma Gandhi
Great customer service doesn’t mean that the customer is always right, it means that the customer is always honored. Chris LoCurto
Service is the rent we pay for being. It is the very purpose of life, and not something you do in your spare time. Marian Wright Edelman, Founder Children’s Defense Fund
Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong. Donald Porter
Thank your customer for complaining and mean it. Most will never bother to complain. They’ll just walk away. Marilyn Suttle, Success Coach
It’s through vulnerability that human beings create connections. The more vulnerable we can be with one another, the more that we’ll trust one another and the more we’ll be able to collaborate effectively. Neil Blumenthal
How you think about your customers influences how you respond to them. Marilyn Suttle, Success Coach
The magic ‘mind reading’ anticipatory service phrase is: ‘If that was me, what would I want? Steve Kokkinias
If you don’t care, your customer never will. Marlene Blaszczyk, Motivational Specialist
When dealing with people, remember you are not dealing with creatures of logic, but with creatures of emotion. Dale Carnegie
I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel. Maya Angelou
What looks like resistance is often a lack of clarity. Dan Heath
Every company’s greatest assets are its customers, because without customers there is no company. Michael LeBoeuf, Business author and former management professor
The most important thing in communication is to hear what is not said. Peter Drucker
A satisfied customer is the best business strategy of all. Michael LeBoeuf, Business author and former management professor
Virtually nothing else is as important as how one is made to feel in any business transaction. Hospitality exists when you believe the other person is on your side. Danny Meyer
Bottom line obsession comes from turning the pursuit of money into a God and forgetting the real master your business serves: The Customer. Michael Shevack, Executive Coach
If the shopper feels like it was poor service, then it was poor service. We are in the customer perception business. Mark Perrault
Be kind and merciful. Let no one ever come to you without coming away better and happier. Mother Teresa
Always have an attitude of gratitude. James R. Nowlin
